RESERVATION POLICY
Two night minimum reservation is required. Certain holidays may require a three or four night minimum.  Your reservation will be confirmed upon receipt of signed rental agreement, photocopy of valid Driver’s License (or proper identification) and 50% down payment.  We accept Visa, MasterCard, and Discover.  If you wish to set up another form of payment, please contact us.  Renter must be at least 21 years of age to reserve and check-in.

RESERVATION CHANGES/CANCELLATION POLICY
Please note that if there is any need to change a reservation after the initial reservation has been made, the following must occur: 1) Check online calendar for availability  2) Fax in a new rental agreement with the change of property or dates shown.   3)  Confirmation email of the change must be received from Pinnacle Cabin Rentals. A $50 change fee applies to any property or date changes.

Any cancellation 14 days before arrival will result in a full refund (less $50 transaction fee). Cancellation 13 days or less from your arrival date will result in forfeiture of the 50% deposit.  Cancellations within 7 days of your arrival or "No Shows" will forfeit full amount of rental fees.  Please call to cancel a reservation. Do not rely on email to make a cancellation.  Cancellations are not valid until confirmation is received from Pinnacle Cabin Rentals.

Each property has a specific maximum occupancy (includes adults and children). Take note of the maximum number of guests allowed in the cabins before making your reservation. This policy is strictly enforced. Bringing more guests than that of the reservation may result in immediate departure with no refund, or an additional charge of $200. 

Refunds for early departures are not given under any circumstance.

PAYMENT
Upon completion of your reservation a 50% down payment will be charged to your credit card.  The remaining payment of 50% will be charged to the credit card on file 7 days prior to arrival.

If your reservation has been made less than 7 days before arrival, we will charge the full amount to your credit card. If you wish to set up another form of payment, please contact us immediately.  Your balance may be paid with a check or money order, but it must be received at least 7 days prior to your arrival. If we have not received an alternate form of payment 7 days prior to your arrival, the balance will be charged to the credit card on file. 

PRIOR TO ARRIVAL
A starter set of toilet paper and dish detergent are provided for your use. We also provide starter bath and complexion soaps, one towel for each guest, a set of hand towels and washcloths in each bathroom, as well as sheets for the beds. Please bring all other toiletries, shampoo, and basic cleaning/laundry supplies should you dirty your cabin and want it cleaned during your stay. Most of our cabins have washers & dryers so you may clean your own linens and towels during your stay if you desire.

Know your lock box code before you depart.  Your code and directions to your cabin will be emailed to you 5 days prior to your arrival. Your lock box is located at or near the front door of your cabin. You can drive directly to your cabin, and the code will enable you to open the box and get your key to open the front door (leave key in lock box when you check out).

Be sure you have printed out the written directions provided to your cabin before you depart.  Please note that MapQuest, Google Maps, etc. and in-car navigation systems will often not get you to the exact location of your cabin.

ARRIVAL/CHECK-IN

Check in is at 4:00 p.m.
Check out: 11:00 a.m. (late check-out will result in a penalty)

DAMAGE WAIVER – Guest is required to pay a  non-refundable damage waiver (based on cabin size) as insurance to cover any repair costs for any accidental or unintentional damages to the Premises. All accidental damages must be reported to the office before your check out for the damage waiver to cover repair/replacement costs. Repair costs for damage in excess of the amount covered under the damage waiver or damage that is deemed intentional, will-full or a result of neglect will be charged directly to guest's credit card. This damage waiver does not cover unreported accidental damage, intentional damage, theft, excessive cleaning, or any damage or flea infestation caused by pets.

Please go through the cabin checklist upon arrival to be sure that everything is in order and you understand how to operate the hot tub, TV, DVD, and satellite.  Report any issues prior to 5p on day of check-in, or they may not be addressed until the following day.

Hot tubs are drained, sanitized, and refilled before every guest arrival.  Please note that it takes between 4-6 hours for a hot tub to re-heat to the operating temperature.  Although we make every effort to drain and refill hot tubs as early in the day as possible, there may be instances where a hot tub will not reach operating temperature until as late as 10pm on the date of your arrival.

In the unlikely event of maintenance or cleaning issue please contact our office at (706) 754-2533.  Please note that the phones provided in the cabins can only be used to make local calls.  If you need to contact Pinnacle Cabin Rentals, it may require use of your cellular phone or calling card.  We will not consider compensation for any problems that are brought to our attention for the first time after the completion of your visit.  We must be given a chance to rectify any problems.  In the event of an emergency, call 911. Power outages are not handled by Pinnacle Cabin Rentals.

CONDITIONS
Not adhering to the terms and conditions below may result in a penalty of $200 - $500 (depending on size of property) and in extreme cases may lead to dismissal from the property without a refund.


We do have pet friendly cabins.  Pets (dogs only – no cats please) must be disclosed at time of reservation (failing to do so will result in immediate departure without a refund, or an additional charge of $300). There is a 25 lb. limit per pet, with a 2 pet maximum. There is a pet fee of $50 for additional cleaning required. All pets must be on a leash outside the cabin. All pet owners are required to pick up any pet waste near the cabin, and clean up after their pet in the cabin. Any excessive cleaning required due to pet hair will be charged to your credit card on file.  Pets must be crated when left alone inside the cabin -- service personnel will not enter if there is an unattended pet.

Kitchenware has been provided for your convenience. You are responsible for cleaning up your own dishes prior to departure.  Please take all trash and place inside the outside dumpster provided.

High decks and hand railings - We ask all parents of small children to be aware of high decks, hand railing of some of our cabins. Steps are also an issue for the elderly as much as children. Surfaces can become slippery when wet.  Please be careful with steps and be sure to use all hand rails and props at the cabins.

Smoking is strictly forbidden inside the cabins. If you choose to smoke outside your cabin, please use the ashtrays that are provided. Refrain from tossing any burning cigarettes or butts onto the property.  An additional fee will be charged for cleaning the yard of cigarette butts and trash. You are responsible for emptying ashtrays prior to departure (make sure all butts are completely extinguished).  Indoor smoking will result in forfeiture of your entire security deposit.

Some properties have fire pits.  All fires must be contained within the fire pit and extreme caution should be used when burning any fire, particularly during windy or dry conditions. Fire pits must have adult supervision.  Do not leave a burning fire unattended.  Please make sure to keep a hose next to the fire pit within reach for an emergency.  Building fires on any property without a fire pit, or outside the provided fire pit is strictly prohibited. You are responsible for any damages that may occur if fire pit rules are not followed.

Some properties have swimming pools or access to swimming pools.  There is an inherent danger with the use of swimming pools and safety rules should be followed at all times. 

·         There are no lifeguards on duty. Swim at your own risk.

·         Children are allowed to swim or play in the pool only when adults are present. Please maintain constant supervision over children.

·         No pets in the pool.

·         Walk slowly in the pool area. No roughhousing, dunking, pushing, or wrestling.

·         Keep the area clear of clutter, debris and toys. Toys can often attract young children to the pool.

·         No swimming in rainy weather, or in thunderstorms.

·         No eating, drinking or chewing gum while in the pool.

·         No glass near the pool/water area.

·         Keep gates to the pool area closed and locked at all times.

No parties or events are allowed.  Please respect your neighbors and keep the noise level down between the hours of 10pm and 8am. Shooting guns at any Pinnacle Cabin Rentals property is prohibited. Shooting guns will result in being asked to leave the property with no refund.

Cabins are on septic systems.  Flushing sanitary napkins down the toilet will result in major damage to the system. A $250 fine to repair the septic system will result.

You are responsible for cleaning your own grill prior to departure.

You are responsible for maintaining the cleanliness of the premises during your occupancy and to leave the premises reasonably neat and in good condition upon departure. Failure to keep the cabin neat may result in additional cleaning fees.  Re-arrangement of furniture is not allowed.  If furniture is re-arranged, a fee will be charged to move the furniture back to its original location.  Any items that are damaged during your stay due to negligence or carelessness will be billed for the cost of the product replacement and/or for the labor to repair. This will be billed to the credit card on record.

Bad weather can cause problems such as power outages resulting in loss of power and even water.  We cannot be held responsible for weather related problems.  If the problem is not fixed within in a reasonable amount of time, (no more than 24 hours) you will have the option to move to another cabin.  If no other cabin is available, you may leave the cabin and not be responsible for future rents. Signing this form confirms your agreement not to request any refund for nights stayed if such an occurrence happens.

Although unlikely, we will do our best to resolve any maintenance problems. If the problem cannot be resolved in a reasonable amount of time, you will have the option to move to another cabin if available. If no other cabin is available, you may leave the cabin and not be held responsible for future rents. No refunds for nights stayed will be given.

The rental agent may enter the premises at any time in the event of emergency, but will use its best efforts to give advance notice.

ITEMS LEFT BEHIND
If you leave any items in your cabin, we will be pleased to return them if you provide a USPS self-addressed stamped envelope. Pinnacle Cabin Rentals is not responsible for lost or stolen items.

Send to:
Pinnacle Cabin Rentals
P.O. Box 1264
Helen, GA  30545

LIABILITY
Pinnacle Cabin Rentals, Inc. is held harmless and indemnified from and against all loss, injury, or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Renter, his/her guests or invitees. The Renter acknowledges that Pinnacle Cabin Rentals, Inc. acting solely in the capacity of Agent for the property owner, assumes no liability thereunder.

CONTACT INFORMATION                                                          MAILING ADDRESS:

Office:   (706) 754-2533                                                              P O Box 1264
Fax:       (706) 754-2433                                                             Helen, GA  30545
Email:    info@pinnaclecabinrental.com