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Featured Vacation RentalVacation Rentals Property Management Guest Services Specials / Packages
RESERVATION POLICY |
Two night minimum reservation is required. Certain holidays may require a three or four night minimum. Your reservation will be confirmed upon receipt of signed rental agreement, photocopy of valid Driver’s License (or proper identification) and 50% down payment. We accept Visa, MasterCard, and Discover. If you wish to set up another form of payment, please contact us. Renter must be at least 21 years of age to reserve and check-in. RESERVATION CHANGES/CANCELLATION POLICY Please note that if there is any need to change a reservation after the initial reservation has been made, please contact us at 706.754.2533. Any cancellation 14 days before arrival will result in a full refund (less $50 transaction fee). Cancellation 13 days or less from your arrival date will result in forfeiture of the 50% deposit. Cancellations within 7 days of your arrival or No Shows will forfeit full amount of rental fees. Please call to cancel a reservation. Do not rely on email to make a cancellation. Cancellations are not valid until confirmation is received from Pinnacle Cabin Rentals. Each property has a specific maximum occupancy (includes adults and children). Take note of the maximum number of guests allowed in the cabins before making your reservation. This policy is strictly enforced. Bringing more guests than that of the reservation may result in immediate departure with no refund, or an additional charge of $200. Refunds for early departures are not given under any circumstance. PAYMENT Upon completion of your reservation a 50% down payment will be charged to your credit card. The remaining payment of 50% will be charged to the credit card on file 7 days prior to arrival. If your reservation has been made less than 7 days before arrival, we will charge the full amount to your credit card. If you wish to set up another form of payment, please contact us immediately. Your balance may be paid with a check or money order, but it must be received at least 7 days prior to your arrival. If we have not received an alternate form of payment 7 days prior to your arrival, the balance will be charged to the credit card on file. PRIOR TO ARRIVAL A starter set of toilet paper and dish detergent are provided for your use. We also provide starter bath and complexion soaps, one towel for each guest, a set of hand towels and washcloths in each bathroom, as well as sheets for the beds. Please bring all other toiletries, shampoo, and basic cleaning/laundry supplies should you dirty your cabin and want it cleaned during your stay. Most of our cabins have washers & dryers so you may clean your own linens and towels during your stay if you desire. Know your lock box code before you depart. Your lock box location, code and directions to your cabin will be emailed to you 5 days prior to your arrival. You drive directly to your cabin, and the code will enable you to open the box and get your key to open the front door (leave key in lock box when you check out). Be sure you have printed out the written directions provided to your cabin before you depart. Please note that MapQuest, Google Maps, etc. and in-car navigation systems will often not get you to the exact location of your cabin. ARRIVAL/CHECK-IN Check in is at 4:00 p.m. Check out: 11:00 a.m. (late check out will result in a penalty) DAMAGE WAIVER – Guest is required to pay a $25 non-refundable Damage Waiver as insurance to cover any repair costs for any accidental or unintentional damages to the Premises for up to $250. All accidental damages must be reported to the office before your check out for the damage waiver to cover repair/replacement costs. Repair costs for damage in excess of $250 or damage that is deemed intentional, will-full or a result of neglect will be charged directly to guest's credit card. This Damage Waiver does not cover unreported accidental damage, intentional damage, theft, excessive cleaning, or any damage or flea infestation caused by pets. NOTE: ACCIDENTAL DAMAGE MUST BE REPORTED TO THE LODGING OFFICE NO LATER THAN DEPARTURE CHECK OUT TIME. IF DAMAGE IS NOT REPORTED AND FOUND AFTER DEPARTURE BY HOUSEKEEPING, THE DAMAGE WAIVER WILL NOT COVER THE DAMAGE AND THE GUEST WILL BE CHARGED FOR REPAIR/REPLACEMENT COST. Please go through the cabin checklist upon arrival to be sure that everything is in order and you understand how to operate the hot tub, TV, DVD, and satellite. Hot tubs are drained, sanitized, and refilled before every guest arrival. Please note that it takes between 4-6 hours for a hot tub to re-heat to the operating temperature. Although we make every effort to drain and refill hot tubs as early in the day as possible, there may be instances where a hot tub will not reach operating temperature until as late as 10pm on the date of your arrival. In the unlikely event of maintenance or cleaning issue please contact our office at (706) 754-2533. Please note that the phones provided in the cabins can only be used to make local calls. If you need to contact Pinnacle Cabin Rentals, it may require use of your cellular phone or calling card. We will not consider compensation for any problems that are brought to our attention for the first time after the completion of your visit. We must be given a chance to rectify any problems. In the event of an emergency, call 911. Power outages are not handled by Pinnacle Cabin Rentals. CONDITIONS Not adhering to the terms and conditions below may result in a penalty of $200 - 500 depending on the size of the property, and in extreme cases may lead to dismissal from the property without a refund. PET FRIENDLY We do have pet friendly cabins. Pets (dogs only – no cats please) must be disclosed at time of reservation (failing to do so will result in immediate departure without a refund, or an additional charge of $200). There is a 25 lb. limit per pet, with a 2 pet maximum. There is a pet fee of $50 for additional cleaning required. All pets must be on a leash outside the cabin. All pet owners are required to pick up any pet waste near the cabin, and clean up after their pet in the cabin. Any excessive cleaning required due to pet hair will be charged to the security deposit. Pets must be crated when left alone inside the cabin -- service personnel will not enter if there is an unattended pet. Kitchenware has been provided for your convenience. You are responsible for cleaning up your own dishes prior to departure. Prior to departure please put all trash in tightly sealed bags, and place he outside dumpster provided. Trash removal companies will not remove any loose trash. A fine of $25 will be placed on your credit card if re-bagging of your trash is required. Smoking is strictly forbidden inside the cabins. If you choose to smoke outside your cabin, please use the ashtrays that are provided. You are responsible for emptying ashtrays prior to departure (make sure all butts are completely extinguished). Indoor smoking will result in forfeiture of your entire security deposit. There shall be no Wedding, Reception, or other events such as any type party or meeting that would exceed the maximum number or people allowed, at the home. Please respect your neighbors and keep the noise level down between the hours of 10pm and 8am. Shooting guns at any Pinnacle Cabin Rentals property is prohibited. Shooting guns will result in being asked to leave the property with no refund. Cabins are on septic systems. Flushing sanitary napkins down the toilet will result in major damage to the system. A $250 fine to repair the septic system will result. You are responsible for cleaning your own grill prior to departure. You are responsible for maintaining the cleanliness of the premises during your occupancy and to leave the premises reasonably neat and in good condition upon departure. Failure to keep the cabin neat may result in additional cleaning fees. Re-arrangement of furniture is not allowed. If furniture is re-arranged, a fee will be charged to move the furniture back to its original location. Any items that are damaged during your stay due to negligence or carelessness will be billed for the cost of the product replacement and/or for the labor to repair. This will be billed to the credit card on record. Bad weather can cause problems such as power outages resulting in loss of power and even water. We cannot be held responsible for weather related problems. If the problem is not fixed within in a reasonable amount of time, (no more than 24 hours) you will have the option to move to another cabin. If no other cabin is available, you may leave the cabin and not be responsible for future rents. Signing this form confirms your agreement not to request any refund for nights stayed if such an occurrence happens. Although unlikely, we will do our best to resolve any maintenance problems. If the problem cannot be resolved in a reasonable amount of time, you will have the option to move to another cabin if available. If no cabin is available, you may leave the cabin and not be held responsible for future rents. No refunds for nights stayed will be given. The rental agent may enter the premises at any time in the event of emergency, but will use its best efforts to give advance notice. ITEMS LEFT BEHIND If you leave any items in your cabin, we will be pleased to return them if you provide a USPS self-addressed stamped envelope. Pinnacle Cabin Rentals is not responsible for lost or stolen items. Send to: Pinnacle Cabin Rentals P.O. Box 1264 Helen, GA 30545 LIABILITY Pinnacle Cabin Rentals, Inc. is held harmless and indemnified from and against all loss or damage occasioned by use, misuses or abuse of any part of or fixture on the premises, surrounding areas and from or against any omission, neglect, or default of the Renter, his/her guests or invitees. The Renter acknowledges that Pinnacle Cabin Rentals, Inc. acting solely in the capacity of Agent for the property owner, assumes no liability thereunder. CONTACT INFORMATION Office: (706) 754-2533 Fax: (706) 754-2433 Email: info@pinnaclecabinrental.com Mailing Address: Pinnacle Cabin Rentals P.O. Box 1264 Helen, GA 30528 |
